Last updated: October 2026
Privacy Policy
This policy explains how VPNBid handles personal data when providing its website, account panel, and cross-border network acceleration subscriptions.
Account and order information
No email address is needed to create an account; a username and password are enough. Email is not required for account creation. Avoid including unnecessary personal information in your username. Authentication details are used to verify your identity, maintain your login session, and manage subscription access; they are not displayed publicly.
When you place an order or use a subscription, this service processes the order number, plan, amount, payment status, subscription status, and data usage. This information is used to provide the service, reconcile accounts, process refunds, and answer billing questions. Text and attachments submitted voluntarily through a support ticket are used only to handle the related request. Do not submit passwords, payment credentials, or complete subscription URLs.
Anonymous no-logs policy
VPNBid follows an anonymous no-logs policy. It does not record which websites users access through accelerated connections, retain browsing content, detailed DNS queries, or communications, or build profiles of users' browsing activity.
Accumulated data usage for billing is different from detailed connection activity. This service does not persistently store connection logs that link an account to its destinations, including destination addresses or session start and end times. Temporary runtime state needed to handle connections is held in memory and released when a connection ends; it is not retained as connection history. The no-logs policy does not mean that order and account information need not be retained; their purposes and retention are governed separately by this policy.
Site analytics and local storage
Website analytics help us understand page visits, referral sources, device categories, and button usage so we can identify errors and improve the user experience. These statistics relate to interactions with the website and account panel. They do not record websites users visit through accelerated routes and should not include passwords or subscription credentials.
Cookies and browser local storage may be used to maintain necessary session state and save login credentials and language preferences. Login credentials may remain stored after a page is closed, so sign out when using a shared device. You can clear this data in your browser settings. After clearing it, you may need to sign in again or reselect your preferences; this does not automatically delete your server-side account or end your subscription.
Third-party payments and data sharing
Supported payment methods are Alipay / WeChat / USDT. Payments are processed by the relevant third-party provider, and data collected or processed on its pages is subject to that provider's privacy rules. VPNBid uses order-related information and payment results to verify orders; users are not asked to submit payment account passwords through support tickets.
Personal data is not sold. When sharing information is necessary to complete a payment, handle a user request, or meet applicable legal obligations, the information provided should be limited to what is needed for that purpose. Third-party providers have their own data processing rules, and this policy does not replace their terms.
Data retention and deletion requests
Account information is retained for as long as needed to provide account and subscription services. Order and refund records are retained until transaction reconciliation, dispute handling, and applicable statutory retention obligations are complete. Support ticket information is retained until the request and any necessary review are complete. Analytics are retained only as needed for analysis and troubleshooting. There is no single fixed retention period for all data. Once the purpose has been fulfilled and there is no basis for further retention, data should be deleted or irreversibly anonymized.
Users can sign in to the account panel and submit a request to access, correct, or delete account-related information through the support ticket portal. Account ownership must be verified before processing. If some transaction records must still be retained by law, the reason and scope will be explained. Clearing browser storage does not replace this request, and deleting an account is not the same as requesting a refund. For refund matters, see the Terms of Service.
Policy updates and contact channel
Updates to this policy will be posted on this page, and the last-updated month at the top will be revised. Important changes to data use or user rights will be explained on the website or in the account panel so users can review them before deciding whether to continue using the service.
If you have questions about data processing, storage purposes, or deletion requests, submit a support ticket through the account panel and identify the relevant page or order. Provide only the information needed to address the issue. Please also read the Terms of Service for details about using the service and transaction terms.